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What is DNS, and how does it find a website?

DNS connects a readable website name to network information. Here is the lookup that happens before the page arrives.

Close view of server hardware with green indicator lights.
Illustrative photograph: Close view of server hardware with green indicator lights. Photo by Tyler / Unsplash. Image source.

DNS—the Domain Name System—connects human-readable names such as a website’s domain to records that computers use, including IP addresses. It helps your device find where to connect when you open a site by name.

The name and the page are different things

MDN describes DNS as a hierarchical, decentralized naming system. Looking up a name is a different operation from downloading the page found at that address.

Imagine a friend says a new café has moved. Finding its current address and ordering a coffee are separate tasks. That analogy helps separate a lookup problem from a problem with the destination itself; it is not a literal description of the network.

Who answers the lookup?

According to Cloudflare’s DNS explanation, a recursive resolver looks for the requested record. If it does not already have a usable cached answer, it can follow the naming hierarchy toward an authoritative nameserver, which holds the relevant records.

Caching avoids doing the full lookup from scratch every time. A stored answer can remain available for its allowed lifetime. This is one reason a change made by a site owner may not be reflected immediately in every lookup.

What an error does—and does not—tell you

If a browser reports a name-lookup problem, that is a clue about one step in opening the site. It is not, on its own, proof that the article was deleted or that the site has permanently closed.

For a useful report to a site owner, copy the exact address and error message. Note whether the problem affects only that name or several unrelated sites. Avoid changing several network settings at once: if something improves, you will otherwise have little idea which change mattered.

Consider this imaginary report: “The homepage name will not resolve on my laptop, but another site opens.” That gives someone investigating the issue a much better starting point than “the internet is down.”

Once the address has been found, another system can reuse page resources. That is the job discussed in our browser-cache explainer. Or explore the web beyond your usual feed.

Worth passing on?

THE EVIDENCE DESK

Follow the sources.

  1. 01MDN: DNS glossary ↗
  2. 02Cloudflare: What is DNS? ↗

What remains uncertain

This describes a typical lookup at a high level. It is not a diagnosis or a recommendation to change DNS providers.

How this story was prepared

AI-assisted explainer researched using the linked primary sources on September 28, 2026; not independently human-reviewed. Suggested exercises are original examples, not reported product tests. Our editorial standards ↗

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